Do you have customer feedback on the agenda for 2019? (Hint: you should. Hint number two: It should be on your list every year.). Having conducted tons of customer feedback studies over…
Year: 2018
These 7 Traits Make A Great Leader
Leadership isn’t always the things we think of from TV or the movies. The best leader isn’t always the most alpha person in the room. Over the years I’ve seen plenty of…
Long-Term Strategy, Short-Term Action
Strategy involves thinking long-term so you can act short-term…with a purpose. The actions we take today to build our businesses must be aligned with our long-term goals. So, obviously, we…
Involve Customers In Your Product/Service Design
Recently I was talking with some nonprofit executives about developing and launching some new programming. The more we talked the more I became convinced that their brainstorming and planning for…
Getting Your Strategy Process Off the Ground
It’s like a writer facing writer’s block. One of the most difficult parts of developing a strategic plan can simply be getting started. You are staring at a blank page,…
Are You REALLY Listening To Your Customers?
Are you listening to your customers? I mean REALLY listening? No, I don’t mean that bland, generic annual survey you do – and then quickly ignore. I mean have you…