Congrats! You did it! You checked that “customer feedback” item off your to-do list. (But I truly hope that your customer feedback efforts are SO much more than that!) One…
Year: 2019
Your Strategic Plan's Concrete Impact on Your Business
What causes hesitation about developing a strategic plan? Sometimes it’s an organization just not being prepared to invest the resources. Sometimes it’s because they don’t feel they have a coherent…
The Success of Your Strategy May Lie in What You DON'T Do
I know a nonprofit that holds an annual fundraising event. For years attendance has declined and financial results have disappointed (and numerous attempts to reverse the trend were not having…
Could These Be Stopping Your Business Growth?
Over the years I’ve had the good fortune to work with a lot of different organizations, corporate and nonprofit, from solopreneurs and startups to larger companies. Many organizations say they want to…
Avoiding Unforced Survey Errors
The other day I stopped in at a national coffee chain to work and have a cup of coffee. Soon after, I received a “transactional survey” asking about my experience.…
Successful Small Business Hiring in a Tight Labor Market
There’s no denying it. The labor market is tight. Getting the right employees continues to get more difficult. The current unemployment rate in the US is now 3.7% (http://bit.ly/2GG0CqI). The…