The other day I stopped in at a national coffee chain to work and have a cup of coffee. Soon after, I received a “transactional survey” asking about my experience.…
Tag: Feedback
Are You REALLY Listening To Your Customers?
Are you listening to your customers? I mean REALLY listening? No, I don’t mean that bland, generic annual survey you do – and then quickly ignore. I mean have you…
Don’t Be Afraid To Ask
This week I’ve been thinking a lot about the issues we shy away from in our businesses (and in our personal lives too). On so many issues we fear to…