Congrats! You did it! You checked that “customer feedback” item off your to-do list. (But I truly hope that your customer feedback efforts are SO much more than that!) One…
Tag: Research
Avoiding Unforced Survey Errors
The other day I stopped in at a national coffee chain to work and have a cup of coffee. Soon after, I received a “transactional survey” asking about my experience.…
Are You REALLY Listening To Your Customers?
Are you listening to your customers? I mean REALLY listening? No, I don’t mean that bland, generic annual survey you do – and then quickly ignore. I mean have you…
Being A Visionary Leader
Futurism is a painting style that revolves around the topics like the technology, speed, violence, and the future of the world. It concerns itself with the depiction of man’s triumph…